FAQ´s

 

  1. How is my order shipped?

    • All orders from LoveKinx are shipped in a discreet, plain brown box with no indication of the contents. We prioritise your privacy and ensure that all goods are dispatched via a recorded insured service, meaning they will not be left on your doorstep or with neighbors.

  2. What shipping options do you offer?

    • We offer several shipping options depending on your location:
      • UK: Royal Mail Tracked48: 2-3 working days (£3.60)
      • UK: Royal Mail Tracked24: 1-2 working days (£5.40)
      • UK: DPD Express Next Day: 1 working day (£7.07)
      • UK: Yodel next working day service: 1 working day (£5.99)
      • UK: Parcelforce: Saturday delivery  (£11.30).

  3. What happens if I’m not home to receive my delivery?

    • If you are not home when your order arrives, Royal Mail will hold the package at their local depot for 7 days, allowing you to pick it up. After 7 days, the parcel will be returned to us. For DPD Courier services, packages will be held for 5 days.

  4. Do you ship internationally?

    • No we do not ship internationally, but we are working on it !

  5. What is your returns policy?

    • Due to the intimate nature of our products, we can only accept returns if the following conditions are met:
      1. The goods must be unused.
      2. The goods must be returned in their original condition and packaging.
      3. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
      4. Returns must be received within 30 days from the day you received your order.
      5. Lingerie and items of clothing are non-refundable and non-exchangeable.
      6. Any discrepancies or damaged items must be reported within 36 hours of delivery.

  6. Can I track my order?

    • Yes, once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order directly on the carrier's website.

  7. How do I ensure that my items are delivered securely?

    • All our shipments are sent via recorded insured services, ensuring that your package is handled with care and delivered securely.