FAQ´s

  1. How is my order shipped?

    • All orders from LoveKinx are shipped in a discreet, plain brown box with no indication of the contents. We prioritise your privacy and ensure that all goods are dispatched via a recorded insured service, meaning they will not be left on your doorstep or with neighbors.

  2. What shipping options do you offer?

    • We offer several shipping options depending on your location:
      • UK: Royal Mail Tracked48: 2-3 working days (£2.99)
      • UK: Royal Mail Tracked24: 1-2 working days (£4.68)
      • UK: DPD Express Next Day: 1 working day (£6.99)
      • UK: Royal Mail Overnight: 1 working day (£5.99)
      • EU: Royal Mail International: 3-7 working days (£5.99)
      • Worldwide: Royal Mail International: 5-7 working days (£9.99)
    • Next day delivery cut-off is 3 pm Monday - Friday, excluding bank holidays.

  3. What happens if I’m not home to receive my delivery?

    • If you are not home when your order arrives, Royal Mail will hold the package at their local depot for 7 days, allowing you to pick it up. After 7 days, the parcel will be returned to us. For DPD Courier services, packages will be held for 5 days.

  4. Do you ship internationally?

    • Yes, we ship to select international destinations. Delivery times and shipping costs vary depending on the location. Please refer to our shipping information for specific details regarding costs and delivery times.

  5. What is your returns policy?

    • Due to the intimate nature of our products, we can only accept returns if the following conditions are met:
      1. The goods must be unused.
      2. The goods must be returned in their original condition and packaging.
      3. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
      4. Returns must be received within 30 days from the day you received your order.
      5. Lingerie and items of clothing are non-refundable and non-exchangeable.
      6. Any discrepancies or damaged items must be reported within 36 hours of delivery.

  6. Can I track my order?

    • Yes, once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order directly on the carrier's website.

  7. How do I ensure that my items are delivered securely?

    • All our shipments are sent via recorded insured services, ensuring that your package is handled with care and delivered securely.